"Yale New Haven: Improved throughput by 52% and employee engagement by 28.7%"

Optimizing Operations Across Three Hospitals with Exceptional Results

Overview
In December 2020, the main principal of EVS Excel Group took on the management of three hospitals within Yale New Haven Health, overseeing a total volume of $40,561,693. Our role included managing 26 leaders, 431 front-line staff, and contracts with various subcontractors, ranging from regulated medical waste to pest control.

Challenges

• Outdated privacy curtain program required a complete overhaul.

• Compliance with annual training and competencies needed significant improvement.

• Bed turnaround times were slower than industry standards.

• Low employee participation engagement, hindering overall efficiency.

Solutions Implemented by Main Principal of EVS Excel Group

• Introduced a new privacy curtain management program, streamlining operations and enhancing safety.

• Ensured 100% compliance with annual training and competencies through structured programs and tracking systems.

• Optimized bed turnaround processes, cutting inefficiencies and standardizing workflows.

• Implemented employee engagement initiatives to boost participation and morale.

Results

• 52% Improvement in Throughput: Faster bed turnaround times allowed the hospitals to enhance patient flow and operational efficiency.

• Employee Engagement Increased from 53.3% to 82%: A significant rise in participation fostered a more cohesive and motivated workforce.

• Compliance Achieved: All staff completed annual training and met competency standards.

• Program Overhaul Success: The privacy curtain management program became a model for efficiency and quality.