"Grady Health: Improved throughput by 150%, customer satisfaction by 79%, and safety rates by 13.31%."

Revolutionizing Operations Across Diverse Healthcare Facilities

In October 2016, main principal of EVS Excel Group partnered with Grady Health & District to manage operations across a diverse portfolio, including acute care hospitals, nursing homes, cancer centers, food and nutrition services, clinics, and Medical Office Buildings (MOBs). The goal was to enhance operational efficiency, patient care, and staff satisfaction while implementing effective succession planning.

Challenges

• Inconsistent cleaning and disinfecting practices across multiple facilities.

• Low customer and employee satisfaction levels.

• Inefficient bed turnaround times impacting patient flow and capacity.

• Safety concerns affecting staff and patient well-being.

• Leadership gaps, with limited opportunities for internal promotions.

Solutions Implemented by Main Principal of EVS Excel Group

• Designed and managed a house-wide equipment cleaning and disinfecting program to standardize processes and improve hygiene.

• Executed a robust succession planning strategy, resulting in seven regional promotions within the organization.

• Enhanced bed turnaround times through streamlined workflows and standardized procedures.

• Developed community resource-driven initiatives to improve employee retention and satisfaction.

• Implemented safety training programs to reduce incidents and foster a safer work environment.

Results

• 79% Improvement in Customer Satisfaction (Top Box): Enhanced service quality and responsiveness boosted satisfaction scores.

• 150% Improvement in Throughput: Optimized bed turnaround times earned an invitation from VHA to present best practices.

• 100% Employee Retention: Leveraged community resources to retain staff and build a loyal workforce.

• 14% Increase in Internal Customer Satisfaction: Streamlined communication and processes improved inter-departmental collaboration.

• 20% Improvement in Employee Satisfaction: Focused engagement initiatives created a more motivated and cohesive team.

• 13.31% Improvement in Safety Rates: Comprehensive safety measures reduced risks across all facilities.