“Atrium Health Floyd: Boosted retention by 25% and reduced safety incidents by 14.5%.”

How We Transformed a Facility into a Best-in-Class Environmental Services Department

Overview

Atrium Health Floyd (formerly Floyd Medical Center) sought to revamp its Environmental Services (EVS) Department to improve both operational efficiency and service excellence. The facility was experiencing challenges with employee retention and safety incidents. The main consultant was brought in to lead a complete transformation of the department, with the goal of turning it into a training site and a showcase of best practices for the healthcare industry.

Challenges

• High employee turnover, which disrupted operations and lowered staff morale.

• Safety incidents were a major concern, increasing operational risks.

• The need for a comprehensive operational overhaul to create a more resilient and efficient department.

Solutions Implemented by Our Main Consultant
We began with a thorough assessment of the existing departmental structure. They worked closely with leadership to:

• Design and implement a staff development program, providing targeted training that addressed the unique needs of front-line workers.

• Introduce new safety protocols and training, reducing risk and creating a safer working environment.

• Develop the department into a model training site, using best practices in environmental services to create a tour-ready facility that served as a benchmark for other hospitals.

Results

• Improved Employee Retention by 25%: By investing in employee engagement and creating a culture of safety and growth, the main consultant was able to increase retention, leading to greater consistency and expertise within the team.

• Decreased Safety Incidents by 14.51%: Through a disciplined approach to safety training and a commitment to best practices, the facility saw a significant reduction in safety-related issues.

• Showcase Facility: Atrium Health Floyd became a best-in-class account, always ready for tours and recognized as a model of excellence within the healthcare industry.